DHCS has instructed counties that they must accept updated beneficiary contact information from managed care plans. If the beneficiary approves of the plan doing this, the county must update within 2 days. If the beneficiary has not approved, the county must contact the beneficiary to get an update within 5 days. DHCS ACWDL 15-19 (4/16/15).
Counties should also accept this information from Health Care Options immediately, with consent from the enrollee. DHCS ACWDL 15-20 (4/27/15).