ACL 13-53: Clarification Regarding The Primary Point Of Contact For Information Regarding Payroll And Other Program Related Questions About The In-Home Supportive Services (IHSS) Program And The Implementation Of CMIPSII (6/26/13)

With the implementation of the CMIPS II, counties have seen an increase in call volumes and questions from providers and recipients related to payroll processing in the new system.  CDSS recognizes that the implementation of the new system will cause an increase in the counties workload. To assist the counties with this, CDSS has requested the CMIPS II vendor to implement a Provider Assistance Line to take calls and answer basic payroll questions.  related timesheet questions, as well as direct deposit and garnishment questions for both CMIPS II and Legacy CMIPS. The scope of the Provider Assistance Line vendor is very limited — the ACL lists what it can handle.  [Download]