DHCS issued a letter to address a known CalHEERS system defect where individuals without a social security number go through the system and return with pending eligibility from CalHEERS. The defect occurs when an individual is processed for an eligibility determination request at intake, renewal, or change of circumstances. The impacted populations are newborn infants, undocumented individuals, and those without SSNs, both existing MAGI beneficiaries and new applicants.
The letter gives instructions on how to deal with affected cases. DHCS MEDIL I 15-23 (8/13/15).