Making Changes to Beneficiary Information with a Health Plan

Managed care plans are to contact county office liaisons to provide updated contact information for Medi-Cal beneficiaries.  If the plan has received the beneficiary’s approval, the counties must incorporate these changes immediately.  If the plan does not have the beneficiary’s approval, a county worker must verify the changes before making them.  DHCS ACWDL 15-30 (9/22/15).