DHCS has issued this letter to update information about how to process an ICT and how that affects managed care enrollment.
A beneficiary needs to report a change in county address within ten days of the change in residence either to the county welfare office or through CalHEERS. After this, the Sending County must assist the beneficiary with transitioning benefits to the Receiving County. The Sending County initiates the ICT and may only discontinue benefits during the ICT once a new effective date is confirmed with the Receiving County. The Sending County is allowed seven days to initiate an electronic ICT to the Receiving County, and the Receiving County is required to complete and process the eICT within 30 days.
If a beneficiary contacts the Receiving County to request an ICT, the Receiving County will submit a request to the Sending County within three days of the beneficiary’s notification. Once the Sending County is notified of an ICT request, the Sending County will initiate the eICT within seven days.
If a beneficiary contacts a Medi-Cal managed care plan, the plan will contact the county offices to provide updated beneficiary contact information. When the plan indicates that it has received permission from the beneficiary to provide updated contact information to the Sending County, counties must incorporate this information into the case record. The County may fill out a request to deal with managed care enrollment issues.
DHCS ACWDL 16-10 (4/21/16).