CDSS has issued instructions implementing AB 1021 regarding IHSS applications. Counties must facilitate accepting applications by telephone, fax, in-person or email if the county is capable of accepting electronic applications. Counties must assist IHSS applicants and facilitate the application process which includes informing applicants of the various methods for submitting applications.
Counties should establish secure drop boxes for applications. Counties can accept applications face-to-face instead of providing a drop box. Counties must designate staff to receive fax submissions daily.
Counties are required to provide IHSS applicants with a confirmation number upon receipt of the application. The confirmation number can be provided verbally before the end of the telephone call in which the application is taken or in writing when the application is entered into the computer system. Counties must communicate the confirmation number timely regardless of how the application was submitted. (ACL 18-30, March 16, 2018.)