Yearly Archives: 2019

EBT surcharge free network and text message information

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The California Department of Social Services has issued information about the new Electronic Benefits Transfer (EBT) surcharge-free ATM network.  The new network is attached to the notice and will be mailed to the clients with a cover letter.  The new network includes all Bank of America ATMs in California.  However, effective February 1, 2019, ATMs in the MoneyPass network will no longer be surcharge-free.  A list of surcharge-free ATMs is on the EBT Client Website. 

Clients will no longer be charged balance inquires or for withdrawls after the fourth withdrawal in a month.

Clients can now get information about their EBT account via text message.  Clients need to register their cell phone number on the EBT Client Website.  After doing that, they can get their account balance, surcharge-free ATMs in their area, all ATMs in their area, and restaurants, stores and farmers markets in their area that accept EBT.  (ACIN I-88-18, December 28, 2018.)

SOGI self-identification

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The California Department of Social Services has issued instructions implementing voluntary self-identification of sexual orientation and gender identity (SOGI).  Although counties must ask about SOGI, applicant or recipient responses are voluntary.  CDSS has created form CW 2223 for this purpose.  Counties must use the CW 2223 for applications and redetermination/recertifications.  All primary caretaker relatives, including minor parents/caretaker relatives, who elect to disclose this information complete their own CW 2223 form.  Applicants and recipients must be given the opportunity to complete the form regardless of whether the application or redetermination/recertification is done by phone, in person or on line.  For example, if the interview is done by phone, the form should be mailed to the client.

The CW 2223 is not programmed into the county computer systems.  The letter contains instructions for how county workers need to enter the information into the computer systems. 

For CAPI only cases, the CAPI application includes optional SOGI questions so the CW 2223 form does not need to be used.

Counties should do periodic training of front line staff on SOGI sensitivity and best practices.  According to CDSS, some best practices include explaining why the questions are being asked and that the responses are confidential, and using gender-neutral language such as partner or significant other.  (ACL 18-133, November 8, 2018.)