Beginning March 28th, 2022, new enhancements were made to the Electronic Services Portal (ESP) for recipients and providers in In-Home Supportive Services (IHSS) and Wavier Personal Care services (WPCS) to allow recipients and providers to choose text messages as a notification preference. This allows users to get messages by text message, email or both. If there is no preference, the recipient/provider will continue to receive notifications by email.
These notifications will come from the same IHSS program that receives payroll processing messages via email from a secure IHSS text message portal.
Text messages notifications will be sent in the recipient and provider’s preferred written languages about the following information:
Providers will get text message notifications about:
- Time Sheet Approval
- Timesheet Rejection
- Payment
- No Recipient Action on Submitted Timesheet
- No Payment for Travel Claim
- Preference Change of Notification Delivery Methods
Recipients will get text message notifications about:
- Timesheet for review
- Preference Change of Notification Delivery Methods
Recipients and providers can go to the ESP website at www.etimesheets.ihss.ca.gov/login and log into the Provider Home screen to sign up for this service. Once there, locate your name on the drop-down menu and select Account Information. From Account Information, select ‘My Preferences’ link. Under My Preferences, select the option under Notification Preference. This allows users to choose how they want their notifications to be delivered. If no preferences are selected, notifications will continue to be sent via email. Under Notification Preference, listed under ‘Text Messages.’ If the phone number is not on file, users must add or edit their information and click Verify before they start receiving text messages. A 6-digit code will be sent to that cell phone number, and a pop-up box will ask the reliever to enter the verification code. (ACIN I-17-22, March 7, 2022.)