Social Security offices have enabled a Mobile Check-In feature. To use Mobile Check-in, clients scan the QR code at the Social Security office they are visiting to check in for both scheduled and unscheduled visits. The Mobile Check-in requires clients to enable mobile location service and use the latest version of their internet browser. Clients will need to be at the Social Security office when their ticket number is called. Clients will need to enable mobile notifications.
Mobile Check-In will show clients their place in line, alert when someone is able to assist, provide the interview location, and invite participation in a feedback survey. (Social Security Dear Colleague Letter, October 24, 2023.)