Effective March 31, 2025, the Social Security Administration (SSA) will require identity verification either online or in person. Individuals will be able to verify their identity in ther mySocialSecurity account. Individuals who are unable to do that will need to verify their identity in person at a Social Security office.
People who cannot start their claims online will be able to start their claims by telephone, but the claim will not be completed until the person does in person identity verification.
Social Security will also complete changes to direct deposit in one day. (Social Security Matters, March 18, 2025.)