The California Department of Social Services (CDSS) reminds counties that despite any changes to county operations because of COVID-19, families must be able to apply for Homeless Assistance benefits during normal business hours.  Payment for temporary Homeless Assistance must be approved and issued, or denied, within the same day that the family applies.  For permanent Homeless Assistance, the county must issue or deny payment within one business day of receiving all required information.

Families can receive the 16 days permanent Homeless Assistance in one lump sum if homelessness is because of a state or federally declared natural disaster.  Counties can accept sworn statements as verification that Homeless Assistance funds were properly spent, or counties can grant good cause for not providing paper verification.  Homeless Assistance applications are not required to be made in person or include a face-to-face interview.  Counties can complete the application on behalf of the family and electronic signatures are allowed.

Until the end of the COVID-19 State of Emergency or Executive Order N-71-20 is rescinded, whichever is earlier, the county can accept verbal attestation if the county cannot accept, or the applicant cannot provide, and a physical or electronic signature.

Homeless Assistance payments must be issued to clients in the manner the client requests.  The family can ask that payments go directly to the family or to providers of temporary housing, permanent housing or utilities.  In the event of funds mismanagement, clients are still entitled to their Homeless Assistance benefits.  Counties should consider issuing benefits on an EBT card if it is not possible to issue a vendor payment within the required timeframes if there is a mismanagement issue.

Families without mailing addresses who list the county office as their mailing address for their benefits must have timely access to their mail despite office closures or reduced hours.  All clients, including those without residential mailing addresses, must get their Homeless Assistance withing the legal timeframes.  (ACIN I-57-20, July 28, 2020.)

The California Department of Social Services (CDSS) encourages counties to reach out to sanctioned to sanctioned individuals to determine if sanctions can be cured with alternative activities or with good cause and to use flexibilities in ACWDL, March 30, 2020, summarized here, and extended in ACWDL, June 29, 2020, summarized here.  When doing this outreach, counties can ask whether an individual should be exempt from Welfare-to-Work.  Sanctioned individuals who are exempt will have aid restored without the need for a cure plan.

For sanctioned clients who now have good cause because of COVID-19, or whose cure plan contains activities that are no longer available or appropriate, counties should implement cure plans stating that the activity the client failed to perform is not available because of COVID-19.  The cure plan can specify an alternative activity.  When another activity is not practical because of COVID-19, counties may implement cure plans reflecting the lack of appropriate activities and stating the client temporary has good cause not to participate.

Until August 31, 2020, counties can implement temporary, blanket good cause to suspend Welfare-to-Work requirements.

For individuals in the noncompliance process, counties should make all attempts to avoid sanctions by offering other available and appropriate (online or alternative) activities.  Counties can grant good cause on a case-by-case basis or in accordance with a blanket good cause policy.

Until August 31, 2020, counties may use phone interviews, mail-in plans, digital signatures and all electronic means available.  If the county cannot accept telephonic or electronic signatures, individuals may verbally attest to the information the cure plan prior to providing a wet signature.

If necessary supportive services are not available, the individual has good cause for not participating in Welfare-to-Work.  Counties should consider that many schools and daycares are closed because of COVID-19 when determining good cause and curing an individual’s sanction.  (ACIN I-59-20, July 24, 2020.)