ACL 11-80: CalWORKs): New And Revised Overpayment Notice Of Action (NOA) Messages (11/28/11)

Two new and nine revised OP notices, to properly explain 1) the discovery of an overpayment without an accompanying grant reduction. This will happen when the current grant amount is correct and grant adjustment cannot yet begin due to quarterly reporting rules (grant or because the county is already collecting on a separate ; 2) to notify clients that grant adjustment will now begin on a previously noticed overpayment; 3) excess property overpayments (revised to be more clearly worded and to explain “good faith” budgeting).  Until these forms are translated, clients in the “supported” languages of Spanish, Russian, Vietnamese, and written Chinese should be sent a GEN 1365 (notice of interpretation rights) with the untranslated notices.  [Download]

ACIN I-38-11: NOA Requirements For Aged EBT Accounts (6/22/11)

A review of EBT purging rules and the Notices that must go out (and when) to start the process, with the NOAs attached. Once benefits are expunged, they are permanently gone and cannot be restored.  NOAs are required when 1)  10-Day Notice in the month prior to the account benefits becoming dormant when an EBT balance exists (i.e., one cent or more) for either CalFresh or cash; 2)  After an account has become dormant, counties have the option of sending a NOA informing the cardholder that benefits will be removed if they have not been used for 365 days.

A NOA is not required to be sent for an aged CalFresh or cash account with a zero balance, or prior to account benefits reaching an inactive status, or when account benefits have been expunged.  [Download]