The Social Security Administration (SSA) has temporarily changed its procedures about benefits suspension for failure to provide information. SSA will be changing its procedures for suspending benefits for failing to provide information. Until that change is made, SSA will not suspend payments for failure to provide information. If at any time the recipient provides the requested information, benefits should be processed normally.
For redeterminations and other post-eligibility issues, SSA should exhaust all efforts to obtain the requested information. If the issue remains unresolved, payments continue until the moratorium on suspending benefits ends.
For continuing disability review cases, SSA will develop the cases but cannot suspend benefits until the moratorium on suspending benefits ends.
The moratorium on suspending benefits will remain in place until further notice. (EM 21079, December 23, 2021.)