ACIN I-33-06 – Access to Case Records and Use of Manual Workarounds (May 8, 2006)

Though intended to make everyone’s life easier, automation has posed many problems for counties, clients and advocates. This letter reminds counties that, regardless of what the automation system will allow, recipients and advocates must be permitted to review the entire case file, even if that means a “manual workaround.” If counties have folks review the entire file electronically, they must help show how to navigate the system. The alternative is printing out the entire file. And if the computer won’t let the worker comply with the law … manual workaround. This includes issuance of benefits and payment of Aid Paid Pending. [Download]