ACL 07-29: Access To Case Records And Use Of Manual Workarounds (8/17/07)

A redux of the 2006 letter, given the on-going problems… Unrestricted access, regardless of how the file information is kept, and “in spite of the challenges … of automated information.” It even mentions that there “may be” a due process violation for failure to comply.  Automation in your way? do a manual workaround… And just to make extra clear, there’s a special section addressed to CalWIN and C-IV counties, with such great options as having a staff person help the recipient navigate all the read-only pages, or printing everything out at no cost. Finishes up with a little reminder that benefits must be issued timely, and if that pesky automation is in the way, to issue them manually. [Download]