CMSP ACL 13-06: Eligibility Appeal & Grievance Process for Path2Health and CMSP – UPDATE

This letter provides the new number that consumers can use to request hearings and make grievances related to Path2Health and CMSP.  The number is (800) 548-5880 and connects applicants/enrollees to the CMSP Governing Board.  The Governing Board will send a form with the hearing request/grievance information to a county designee who must then confirm receipt of the information by fax and log the information.  A copy of the form that the Governing Board will use is an attachment to the letter, available here.  Counties are also reminded that they are to treat verbal requests for hearings and grievances in the same manner that they treat written requests and grievances.