COVID-19 waiver of patient signature for mailed or delivered prescriptions

The California Department of Health Care Services (DHCS) has suspended the requirement to have a record of the signature of the person receiving a drug or device by mail or delivery.  DHCS will allow any form of delivery service tracking or electronically documented proof of delivery to suffice as proof of receipt of a drug or device by a Medi-Cal or Family PACT beneficiary or authorized representative.

If attempts to communicate with the beneficiary fail, the delivery carrier may leave the drug or device at the beneficiary’s door.  (DHCS Letter, April 24, 2020.)