Providing CalWORKs supportive services via contractors

WTW participants are eligible to receive supportive services, including child care, transportation, and ancillary expenses.  If supportive services are not provided, the participant has good cause not to participate.

The California Department of Social Services has informed counties that they can allow Welfare-to-Work (WTW) contractors to provide supportive services directly to participants.  These contractors include job search agencies, education agencies, and other entities that provide WTW services. Counties may enter into written agreements or memorandum of understanding to directly provide supportive services to WTW participants.

Counties should continue to process overpayments of supportive services including overpayments of supportive services issued by contractors, without change.  (ACIN I-42-23, August 8, 2023.)