The California Department of Social Services (CDSS) has issued a revised version of the NA Back 9 form, which is the form on the back of every Notice of Action for a CDSS administered program about hearing rights and how to request a hearing. The new NA Back 9 form includes the ability to request a preferred hearing modality, instructions on submitting hearing requests online or by email, and information about on-line hearings accounts.
Counties must begin using the new NA Back 9 form when automation in the CalSAWS computer system is complete. All county generated notices must include the revised NA Back 9 after it is programmed into CalSAWS. CDSS does not state when to expect the revised NA Back 9 to be programmed into CalSAWS or state a deadline for that programming.
Counties must include the local legal aid office(s) in the “Get Help” section of the new NA Back 9.
Agencies that use a form other than the NA Back 9 to request a hearing must have those forms reviewed and approved by the CDSS State Hearings Division. (ACL 23-81, September 19, 2023.)