CalWORKs

County welfare department access requirements

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The California Department of Social Services has issued guidance on county welfare department access requirements.  County welfare departments must implement procedures that ensure members of the public, including those with disabilities, are notified of and have access to county welfare department programs.  Counties must conduct an annual review of the hours of operation of public offices to ensure that the needs of recipients, including those who work, are adequately met.

Regular business hours are defined as a minimum of 8 hours per day, except Saturdays, Sundays and holidays.  Counties maintain an office that is open to the public that offers basic certification services during regular business hours, including accepting applications, interviewing applicants, and accepting notice of change in household circumstances. Counties can implement risk reduction measures because of COVID-19 in accordance with local county health orders, such as limiting capacity in lobbies and social distancing.

If counties must close for health and safety reasons during regular business hours, counties must

  • Make applications available and provide the opportunity to file applications for and receive benefits within legally mandated time frames, including expedited CalFresh, immediate need CalWORKs, and homeless assistance. This includes availability of application in all threshold languages for that office.  Counties must maintain sufficient staff to accept and act upon all applications, and/or maintain a local telephone service with sufficient staff to accept and act upon all applications as if the request had been made in person at the county welfare department office.
  • Provide a drop-box, mail slot or other means to file applications. Applications are assumed to be filed on the date the office is closed.  The county must have a method to give a receipt on request.
  • Inform callers to the county main telephone line of the working days or hours of the regular working day, when offices will be closed, procedures for obtaining and filing applications when offices are closed, and procedures for applying for expedited CalFresh, immediate need CalWORKs, and homeless assistance while offices are closed.
  • Post notices in prominent locations within the county welfare department offices and in the public areas, including the doors immediately outside of the office, which inform the public when offices will be closed, procedures for obtaining and filing applications when offices are closed, and procedures for applying for expedited CalFresh, immediate need CalWORKs, and homeless assistance while offices are closed and the right to a receipt of hand delivered documents. (ACIN I-83-21, October 5, 2021.)

CalWORKs eligibility for victims of the Fawn Fire in Shasta County

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The California Department of Social Services (CDSS) reminded counties about CalWORKs regulations and policies for processing applications and documents on behalf of disaster victims and evacuees.  An emergency proclamation has been issued for Shasta County because of the Fawn Fire.

Some evacuees will apply for CalWORKs in disaster counties or counties other than the county in which they live because of disaster related-relocation.  Counties will need to establish whether evacuees are from a county that has been designated a federal or state disaster, and whether other family members are receiving CalWORKs in that county.

Many evacuees will not have documentation.  If the applicant and the county make a good faith effort to obtain verification of identity, time on aid, and linking and non-linking conditions of CalWORKs eligibility and are unable to contact the evacuee’s financial institutions or necessary entities or institutions, the county must accept the evacuee’s statement signed under penalty of perjury.

CalWORKs recipients may be eligible for nonrecurring special needs payments because of emergencies such as damage to or loss of shelter because of fires.  Funds can be used to repair or replace clothing or household equipment, to provide assistance for damage to the home or to pay for interim shelter.  Nonrecurring special needs payments are a maximum of $600 for each incident.  An assistance unit is eligible if it has less than $100 in nonexempt liquid resources.

Federal disaster and emergency assistance, and comparable disaster assistance from state or local governments, and disaster assistance organizations, is exempt from consideration as income or resources.

Counties are encouraged to explore diversion eligibility for fire evacuees.

Fire evacuees are in an emergency and should be evaluated for an immediate need payment.

Because of the disaster, some income that evacuees had will no longer have income that can be reasonably anticipated.

Many evacuees will not be able to access, occupy or sell their property.  The county shall consider the ability to access or sell property and make a good faith effort to obtain needed verification or accept a statement signed under penalty of perjury.

A family is considered temporarily absent from their county if they expect to reunite within one calendar month.  Evacuee recipients can maintain a home in a different county if they intend to return to their home county within four months.

Counties should make a Welfare-to-Work good cause determination for evacuees.  Counties are encouraged to exercise flexibility in this regard.  Counties should determine if an applicant or recipient needs barrier removal services such as mental health services, housing support program, or temporary homeless assistance.  For homeless assistance, disaster is an exception to the once-every-12-month limit. (ACWDL, September 29, 2021.)

Two year timeframe to establish overpayment/overissuances

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Current California Department of Social Services policy limits establishment of CalFresh overissuances to three years prior to the date of discovery.  (See ACL 18-99.)  Effective July 1, 2022, or when automation can be completed, whichever is later, counties can only establish nonfraudulent CalWORKs overpayments and CalFresh overissuances for two years prior to the date of discovery.  The date of discovery is the date the county determined by computation that an overpayment or overissuance occurred.  The overpayment/overissuance is considered established as of the date of the initial demand letter or written notice.

When a valid overpayment/overissuance is established, any overpaid or overissued benefits paid more than 24 months prior to the date of discovery cannot be included in the overpayent/overissuance claim.

The 24 month timeframe does not apply to fraudulent overpayment/overissuances.  A fraudulent overpayment/overissuance is an Intentional Program Violation.  An Intentional Program Violation can only be established by an administrative disqualification hearing finding that fraud has occurred, a signed administrative disqualification waiver, a criminal prosecution, or a signed disqualification consent agreement.

Counties can reclassify nonfraudulent overpayments/overissuances if the county later determines that fraud occurred.  An Intentional Program Violation can include overpayment/overissuances beyond the 24 month limit.  When reclassification occurs, the county must issue a new notice of action.  (ACL 21-109, September 29, 2021.)

CalWORKS Income Reporting Threshold for the Federal Fiscal Year 2022

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The California Department of Social Services (CDSS) issued new amounts for the Income Reporting Threshold (IRT) for CalWORKs and CalFresh.

CalWORKs and CalFresh recipients do not need to report changes to their income between semiannual reports or annual recertifications unless their combined earned and unearned income increase to an amount over the IRT.

For persons who report income over the IRT, the county will determine if the reported income is anticipated to continue. If the income amount over the IRT is reasonably anticipated but not at a level that results in ineligibility, the grant amount will be recalculated.

If the income over the IRT makes the recipient ineligible, the county will discontinue benefits at the end of the month.

Recipients will be sent individualized notices to inform them of their new IRT amount.  (ACL 21-92.)

CalWORKs Increase to the Maximum Aid Payment

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Effective October 1, 2021, Assembly Bill (AB) 135 grants a 5.3 percent increase to the CalWORKs Maximum Aid Payment (MAP). Recipients must be informed of the MAP increase by October 1st. The country welfare department computer systems must have the MAP increase programmed into their system by October 1st, and if not, they must manually issue the benefits increase. 

Under SB 380, children who receive child support in an amount more than the CalWORKs grant can opt-out of the CalWORKs case.  For some of these cases, the increase in the MAP will increase the CalWORKs payment to more than the child support paid.  In those cases, the family can ask to add the child to the CalWORKs case mid-period.  If the family does not ask for that mid-period change, the child will be added to the case at their following semi-annual report or annual recertification.  (ACL 21-87, August 18, 2021.)

60-Month Time Limit implementation

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The California Department of Social Services informs counties of a change in implementation of the change in implementation of the 60-Month CalWORKs time limit.  To the extent inconsistent with this policy, ACL 20-113 is superceeded.

Parents who meet the following conditions will be added to their assistance unit (AU) when the 60-Month time limit is implemented on May 1, 2022 or when the county welfare department computer system can perform the necessary automation:

  • They are living in the home with existing an CalWORKs AU but are not aided because of the CalWORKs time on aid limit, and
  • They are mandatorily included in the filing unit and included in the most recent statement of facts; and
  • They are joining an existing AU mid-period because of the 60-month time limit; and
  • They have not used 60 months of CalWORKs.

Persons who meet these criteria are to be added to the AU as a county initiated mid-period change.  No statement of facts is required to add these family members.  Child support cooperation is waived for 60 days for these persons added to the household. If needed, counties can request additional information to make an eligibility determination.  However, this should be rare because these formerly timed out persons are already on the Statement of Facts and required to verify eligibility factors.

Timed out individuals are optional or new household members must be added to the AU under the policy in ACL 20-113.

These policies will remain in effect for 120 days after the 60-month time limit becomes effective.

Counties must distribute the TEMP 3022 informing notice to all CalWORKs at least 90 days before the 60-month time on aid limit is implemented. Counties must also provide the TEMP 3022 to applicants and recipients at intake and annual recertification.  (ACL 21-89, August 12, 2021.)