CPUC moratorium on utility shutoffs

The California Public Utilities Commission (CPUC) has issued an order that energy, water, sewer, and communications companies under CPUC jurisdiction should stop disconnections for non-payment because of Governor Newsom’s COVID-19 emergency declaration.  These customer protections are retroactive to March 4, 2020.

Pursuant to Governor Newsom’s March 16, 2020 executive order Paragraph 6, CPUC will monitor the customer service protections undertaken by public and private utility providers and to report on the customer protection measures they have implemented.  (California Public Utilities Commission Press Release, March 17, 2020.)