COVID-19 APS investigation and visits

The California Department of Social Services (CDSS) has issued information about modifying Adult Protective Services investigations and monitoring visits because of COVID-19.  Face-to-face investigations continue to be required when an elder or dependent adult is imminent danger or immediate or 10-day in-person response is necessary to protect the individual’s health or safety.  Counties may collect and review information by phone prior to a home visit.

30-day in person monitoring visits remain mandatory unless the written visitation plan justifies why it is not necessary to visit the client once every 30 days and it is approved by a supervisor.  The mandatory visits can only be substituted by telephone calls with supervisor approval.  (Program Manager Letter, March 13, 2020.)