The California Department of Social Services (CDSS) has issued guidance regarding social worker outreach and overtime.  CDSS will augment IHSS administrative fund to support social worker overtime.  Social workers’ primary work during overtime should be initial face-to-face assessment, answering and returning phone calls, assessments because of a change in condition or circumstances that would increase hours and assistance with provider enrollment.

In addition, IHSS and Adult Protective Services social workers should identify and outreach to program recipients who may need additional support during the COVID-19 emergency.  Counties should prioritize recipients who are most at-risk for outreach.  For example, recipients who are over 80 years old, living alone, or do not have an active provider can be prioritized.  Counties will receive funding for these activities.  (ACL 20-30, March 30, 2020.)

The California Department of Social Services (CDSS) has issued guidance regarding the need for back-up In Home Supportive Services (IHSS) providers because of COVID-19.  Each county must implement a system in which providers can be quickly assigned to IHSS recipients when their provider can no longer work because of COVID-19.   Counties should work with their public authorities to implement the system.  CDSS will augment IHSS administrative funding to implement the system.  Providers referred to provide emergency back-up services will be paid $2 more per hour than the current county wage rate.  (ACL 20-29, March 30, 2020.)

The California Department of Social Services (CDSS) has issued guidance about flexibility available to counties because of COVID-19.  Counties should allow recipients flexibility in assigning weekly service hours to their IHSS providers so that recipients may receive adequate and timely services.  When providers incur overtime violations while performing services that are “in critical need,” CDSS will remove the violations through June 30, 2020.  (Program Manager Letter, March 19, 2020.)

The California Department of Social Services (CDSS) has issued guidance that counties should adjust IHSS recipients’ authorized hours when alternative resources that were previously utilized are no longer available because of COVID-19. (Program Manager Letter, March 16, 2020.)

The California Department of Social Services (CDSS) has authorized counties to suspend any scheduled In Home Supportive Services (IHSS) reassessments through June 30, 2020.  However, initial assessments must continue to be done face-to-face. Social workers should try to collect as much information as possible by telephone prior to the assessment to minimize the time spent in the applicant’s home.

Counties may continue to conduct reassessments by phone, but any adverse action shall not take effect until June 30, 2020.

Counties should prioritize activities related to applicants and recipients receiving timely authorization of services.  These activities include initial assessments, requests for reassessment because of change in condition or circumstances (including loss of alternative resources because of COVID-19), enrollment of providers, and answering phone calls from providers and recipients.  (ACL 20-26, March 24, 2020.)